We understand there can be unforeseen changes in life that can seriously impact your ability to pay and our team are here to help. If you have any concerns about not being able to pay your upcoming bill or have already missed a payment, call us on 0800 118 1010. We'll discuss your situation and help you work out a plan.
Alternatively, you can Submit a request or contact our team through your app.
- Select the person icon (bottom-right corner).
- Under ‘Help’ select ‘Contact Us’
Our contact centre opening hours are –
Monday – Friday: 9am – 6pm
Saturday: 9am – 4pm
You can also seek free debt advice from an independent organisation, which can provide confidential and impartial advice on managing your finances. Please let us know if you've already contacted or plan to speak to an organisation for debt advice. This helps us keep up to date with any changes in personal circumstances that may affect your payments.
Please see below details of agencies who offer free and impartial debt advice:
Stepchange
- Free Debt Helpline & Online Advice. Contact StepChange
- 0800 138 1111
Payplan
Citizens Advice
- Citizens Advice
- 0800 144 8848
Turn2Us
- Tackling Financial Insecurity Together | Turn2us
- 0808 802 2000