If you wish to change your Direct Debit details, such as your bank account and sort code, you'll need to cancel your current mandate through your banking app or directly with your bank and then set up a new one through your Frasers Plus app. You will need to have the Frasers Plus app downloaded to setup a Direct Debit.
To set up a payment on direct debit, select the payment icon on your app.
After choosing the payment icon select ‘Set up Direct Debit’
You'll now need to follow the on-screen prompts. This will include confirming the bank account you want to make your payments from each month, and your personal details.
Important - you’ll need to set up your Direct Debit at least eight working days before your next bill date for us to attempt to take your payment in time.
If you make a payment with a different method whilst your Direct Debit is still being set up, and your Direct Debit sets up early and takes a payment too, you have multiple options to refund it:
- You can get in touch with your bank to refund the Direct Debit via charge back. This can be done by your bank usually the same day.
- You can contact us to refund the early Direct Debit payment. This usually takes up to 48 hours.
- You can simply leave it, as any payments on your account will act as a credit towards future bills.
Can I change my Direct Debit payment date?
We appreciate this may be inconvenient, but the Direct Debit payment date on your Frasers Plus account is fixed and cannot be changed. Your direct debit payment date will always be the same date each month; or a day or two after if it falls on a weekend or bank holiday.