We are committed to providing you with the best experience possible, so we are constantly working to make sure our product and service is completely transparent, fair and exciting to use. If you are not happy with your experience with us, we want to know.
Please get in touch with us so we can start looking into what’s gone wrong. Here are a few different ways you can contact us to log your complaint:
Live Chat Support
- Login to the Frasers Plus app and go to Account on the toolbar at the bottom. Scroll down to Help and select Contact us.
- Login to frasersplus.com and select Account on the top right corner. Select Live Chat Support.
- If you're unable to login, you can use the speech bubble in the bottom right corner of these FAQs when it's open in a browser.
Opening hours for real-time assistance from our support team –
- Monday – Friday 9am – 6pm (excluding bank holidays)
- Saturday 9am – 1pm
Submit a request
Alternatively, you can submit a request.
By Post
By post to: Frasers Plus Financial Services Team, Express House, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB
You can read our Complaints policy here.