The easiest way to contact our team is to use our Live Chat feature.
Live Chat Support
- Login to the Frasers Plus app and go to Account on the toolbar at the bottom. Scroll down to Help and select Contact us.
- Login to frasersplus.com and select Account on the top right corner. Select Live Chat Support.
- If you're unable to login, you can use the speech bubble in the bottom right corner of these FAQs when it's open in a browser.
Opening hours for real-time assistance from our support team –
- Monday – Friday 9am – 6pm (excluding bank holidays)
- Saturday – 9am – 4pm
Submit a request
Alternatively, you can submit a request.
If you want to contact us to make a payment, see our How do I pay my bill? FAQs which contains options such as how to pay over the phone using debit or credit card.