The easiest way to contact our team is through your app.
- Select the person icon (bottom-right corner).
- Under ‘Help’ select ‘Contact Us’
Alternatively, you can use the speech bubble in the bottom right corner of these FAQs to contact us.
This will take you to our live chat service or you can leave us a message. You can also see all previous conversations you have had with us.
Our contact centre opening hours are –
Monday – Friday 9am – 6pm
Saturday – 9am – 4pm
Alternatively, you can submit a request.
If you want to contact us to make a payment, see our How do I pay my bill? FAQs which contains options such as how to pay over the phone using debit or credit card.