Complaints Information
Firm name: Frasers Group Financial Services Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st May 2023 - 31st October 2023
Brands/trading names covered: Studio & Ace
| Number of complaints opened by volume of business | |||||||
| Product / service group | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days buy within 8 week | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0.08 complaints per 1000 policies in place | 7 | 6 | 33% | 50% | 33% | Advising, selling and arranging |
| Credit related | N/A | 1,654 | 1,662 | N/A | N/A | 16% | N/A |