Complaints Information
Firm name: Frasers Group Financial Services Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st November 2023 - 30th April 2024
Brands/trading names covered: Studio & Ace
| Number of complaints opened by volume of business | |||||||
| Product / service group | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days buy within 8 week | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0.01 complaints per 1000 policies in place | 1 | 2 | 0% | 50% | 50% | Advising, selling and arranging |
| Credit related | N/A | 3,600 | 2,643 | N/A | N/A | 15% | N/A |