Complaints Information
Firm name: Frasers Group Financial Services Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st May 2025 - 31st October 2025
Brands/trading names covered: Frasers Plus, Studio & Ace
| Number of complaints opened by volume of business | |||||||
| Product / service group | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days buy within 8 week | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0 | 0 | 0 | N/A | N/A | N/A | N/A |
| Credit related | N/A | 10,807 | 8,183 | N/A | N/A | 10.4% | N/A |