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  2. Support with My Account

Support with My Account

Money worries or health issues? What to do if you need help managing your finances - we're here to help!

Money Worries

  • What should I do if I'm experiencing financial difficulty?
  • Why have I been charged a late repayment fee?
  • I’ve missed a payment, will my credit file be impacted?
  • I’ve received a default notice, what does it mean if my account is defaulted?

Mental Health

  • What should I do if I'm experiencing difficulty due to my mental health?

Physical Health

  • What should I do if I’m experiencing difficulty due to my physical health?
  • What should I do if I’m experiencing difficulty due to long-term illness?

Unexpected Changes or Life Events

  • How do I get in touch if there's been a change in my circumstances?
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