Privacy Policy
We view the security of our customers data as paramount. Any personal data about you and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation (including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003) and this Privacy Policy, which sets out what personal data we process when you interact with us and how we use your personal data in respect of this web page.
For more information on what personal data we process when you interact with us and how we use your personal data in respect of the Frasers Plus credit product and related products and services (such as the Frasers Plus Loyalty Scheme or the Frasers Plus app), please see our Frasers Plus Privacy Policy.
Who we are
This web page is operated by Frasers Group Financial Services Ltd ("Frasers", "we", "us", "our"), whose registered address is Express House, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB. Our company number is 00718151.
Frasers Group Financial Services Ltd is the data controller in respect of personal data collected in connection with this web page. Our ICO registration number is ZB553878. If you have any queries regarding our use of personal data or the Frasers Plus landing page Privacy Policy, you can email data.protection@frasers.group or write to Data Protection, Express House, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB.
Data we may hold about you
When you interact with this web page, we may collect personal data such as:
- technical data such as your IP address, time zone information, browser type and version, operating system and platform and technology and devices used.
How we may use your personal data
We may use your personal data in the following ways:
- to keep our network safe and secure.
Legal basis for using your personal data
We may use your personal data in the following ways:
We will only use your personal data when applicable legislation allows us to. We rely on the following lawful bases to process your personal data:
- where necessary for compliance with our legal obligations; or
- where it is necessary for our legitimate interests (or those of a third party), including in managing and operating our business, where these are not overridden by your rights and interests.
How long we keep your personal data
We will not keep your personal data for any purpose(s) for longer than is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose.
In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for 7 years after the query is closed.
If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, respond to any questions, complaints or claims made by you or on your behalf, prevent fraud and abuse, keep records required by law or enforce our terms and conditions, we may also retain some of your personal data for a limited period of time, even after you have closed your account.
We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.
How we might share your personal data
If you click through to check my eligibility you will be directed to a third party, Transact Payments Limited ("TPL") who assists us in providing you with the credit product, Frasers Plus. TPL is the issuer of the quick response code or the authorisation via the Frasers Plus app which you may use to authorise a purchase made using Frasers Plus (the "Payment Instrument") and is the data controller for the personal data which you provide in relation to the Payment Instrument only. For more information on what personal data is processed in relation to the Payment Instrument, please see Annex 1 (the "TPL Privacy Policy") in our Frasers Plus Privacy Policy.
Please note that Frasers and TPL operate as separate, independent data controllers. If you have any queries regarding TPL s use of your personal data or the Payment Instrument, please contact TPL directly as set out in the TPL Privacy Policy.
We may also share your personal data with other carefully selected third parties including, without limitation, the following types of third party:
- Communications and customer relationship management service providers which support our interactions with you (for example in sending you service or marketing communications)
- Analytics and research service providers who assist us in profiling, analysing and interpreting data
- Our (and the Frasers Group's) technology and payments services providers (including TPL)
- Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and
- Our (and the Frasers Group's) suppliers, business partners and sub contractors.
- We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.
We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc.
In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers.
We may disclose and exchange information with law enforcement agencies, government authorities and regulatory bodies to comply with our legal and regulatory obligations.
We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Please note that third party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you provide or submit any personal data to these websites/providers.
Where your personal data is held
Information may be held at our offices and in our IT systems and those of the Frasers Group as well as by its and our professional advisers, service providers, suppliers, business partners and sub contractors.
Some of these third parties may be based outside the UK or European Economic Area ("EEA"). For more information, including on how we safeguard your personal information when this occurs, see below: 'International transfers of your personal data'.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully.
We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Your rights
You have certain rights in relation to personal data we hold about you. Details of these rights are set out below. You can exercise these rights by contacting us in accordance with 'How to contact us or complain' below.
| Right to Object to or Restrict Processing | In some circumstances, you have the right to object to our processing of your personal data - e.g. if we are processing your data on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal data for direct marketing purposes (for more information, see 'Marketing and promotional communications' above). If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. |
| Right to Withdraw Consent | Where you have consented to us using your personal data, you can withdraw that consent at any time. |
| Right of Erasure | In some circumstances you can ask us to erase your personal data - e.g. if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don t have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations. |
| Right of Access | You have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. |
| Right of Correction or Completion | If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. |
| Right of Data Portability | You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. |
| Right not to be Subject to Automated Decision-making | You have the right not to be subject to an automated decision made by us which produces legal or other significant effects on you. For more information, see 'Automated decision-making' above. |
To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about you (such as a recent delivery reference or address).
How to contact us or complain
If you have any queries or concerns regarding how we use your personal data, please email data.protection@frasers.group or alternatively write to: Data Protection, Express House, Petre Road, Clayton Business Park, Accrington, Lancashire, BB5 5JB.
If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. The ICO s address is Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and its helpline number is 0303 123 1113.
This Frasers Plus Privacy Policy was last updated on 23.10.2024.