What is the minimum required software version my device needs for the app?

You can download the Frasers Plus app from the App Store (iOS customers) and the Play Store (Android customers) and currently iOS 17.0 or Android 12 are the minimum required software versions required to use the app.

Some older devices may not be compatible with the app, and you’ll see a message when opening it advising you when it isn’t supported.

What is the minimum required software version for the app?	iOS 17.0 or Android 12 are the minimum versions required to use the app.
What common devices are no longer supported?	Common devices that no longer support iOS 17.0: iPhone X, iPhone 8, iPhone 8 Plus, and all older models Devices older than 2018 Common devices that no longer support Android 12: Samsung Galaxy S9, S9+, Note 9 and older Google Pixel 2 and older Devices older than 2019 Devices with less than 2GB RAM
How can I find or update what software version my device is on?	iOS You can find what you’re on in your phone’s Settings > General. You might be able to update your device if it’s compatible with newer versions. Go to Settings > General > Software update to make sure you’re on the most up-to-date version. Android You can find what you’re on in your phone’s Settings > System or About phone. You may need to go one step further by going to Software Information on some devices.  You might be able to update your device if it’s compatible with newer versions. Go to Settings > System or About phone > System update or Check for updates to make sure you’re on the most up-to-date version. This may be different depending on your device.
What should I do after updating my device?	Once your device meets the software requirements, make sure your Frasers Plus app is up to date. The easiest way to do this is to delete and reinstall the app from the App Store or Play Store. (You may need to verify the mobile number registered to your account after reinstalling.)
What if I’m unable to or don’t want to update my device?	If you're unable to or don't want to update your device, then you don’t need to use the app. You can manage your account online at frasersplus.com. You’ll be able to make payments, earn reward points and purchase online at well-known brands such as Sports Direct, Frasers, Flannels and Studio. For a list of where you can shop online with Frasers Plus, please see our Where can I use Frasers Plus? FAQ.
Which features require the app?	In-store shopping: You’ll need the app to scan your QR code at checkout. Setting up or changing a Direct Debit: This can only be done in the app.(You can still cancel an existing direct debit via your bank.) Redeeming reward points: Points can only be viewed, converted and redeemed using the app.