Regulatory Complaints – Frasers Plus

Complaints Information

Firm name: Frasers Group Financial Services Limited

Group: (if applicable): N/A

Other firms included in this report (if any): None

Period covered in this report: 1 November 2025 – 30 April 2026

Brands/trading names covered: Frasers Plus, Studio & Ace

	Number of complaints opened by volume of business
Product / service group	Provision (at reporting period end date)	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days buy within 8 week	Percentage upheld	Main cause of complaints opened
Insurance and pure protection	0	0	0	N/A	N/A	N/A	N/A
Credit related	N/A	4,575	7,697	N/A	N/A	21.7%	N/A